Help centre: questions and answers
Everything about ordering from OVI in one place. Jump to: About OVI · Orders and payment · Shipping and duties · Returns and refunds · Sizing and fit · Fabric and care · Product details.
About OVI
What does OVI sell?
OVI sells activewear direct to shoppers in the US and UK: leggings, sports bras and tops, matching yoga sets, tennis and golf skirts, jumpsuits, swimwear and menswear.
Who makes OVI products?
OVI products are made in Xiamen, Fujian, China, by our own production team and trusted production partners.
Where do orders ship from?
Every order ships from our facility in Xiamen, China, directly to your door.
How can I contact you?
Reply to your PayPal order confirmation email or use the contact details on our About page. We aim to reply within 2 business days.
Orders and payment
How do I pay?
Checkout is handled securely by PayPal. You can pay with a PayPal account or, where PayPal offers it, a debit or credit card.
Do I need an account to order?
No. There is no OVI account to create: you check out through PayPal, which collects your delivery address.
Do you see or store my card details?
No. Payment is processed by PayPal and we never receive your card number.
Which currencies can I pay in?
The US store prices in US dollars and the UK store in pounds sterling. Choose your region at the top of any page.
Can prices change?
Launch prices may change over time. The price shown at checkout is the price you pay.
When is my order confirmed?
An order is accepted once PayPal captures your payment. If an item turns out to be unavailable, or a price was shown in error, we may cancel and refund that order.
Can I change or cancel my order?
Contact customer support as soon as possible with your order number, before your order is dispatched.
How many items can I order?
Up to 20 of any one item in a single order. Parcels are limited to 15 kg; if your bag goes over, checkout will ask you to split it into two orders.
Shipping and duties
Where do you ship?
We currently ship to the United States and the United Kingdom. Delivery to the EU and other countries is not available yet.
How much is shipping?
Shipping is charged by parcel weight, rounded up to the next whole kilogram. United States: Standard $20.99 for parcels up to 1 kg (about 2–3 items), $33.99 up to 2 kg, 6-15 business days. United Kingdom: Standard £11.99 for parcels up to 1 kg (about 2–3 items), £17.99 up to 2 kg, 6-15 business days. The exact amount is shown at checkout before you pay.
Is there free shipping?
No. Shipping is charged at cost by weight, so you see the real delivery price at checkout.
When will my order ship and arrive?
Orders are usually dispatched from Xiamen within 1–3 business days of payment. Delivery then takes about 6-15 business days with Standard to the US, and 6-15 business days with Standard to the UK. You choose the option at checkout, and we email tracking details once your order ships.
Are duties or taxes included?
Yes. Every delivery option is duties paid: import duties and taxes are included in the shipping price at checkout, so there is nothing extra to pay when your parcel arrives.
How do I track my order?
We email tracking details when your order ships. If you have not received them, reply to your PayPal confirmation email.
What if my parcel is lost or late?
Contact customer support with your order number and we will help trace the shipment.
Returns and refunds
What is your return policy?
You can return unworn, unwashed items with tags within 30 days of delivery for a refund to your original payment method. Contact us first to start a return; return postage is paid by the customer unless the item is faulty or wrong. See the Returns policy for details.
How do I start a return?
Contact customer support with your order number before sending anything back. We will reply with return instructions.
How will I be refunded?
Once your return arrives and is checked, we refund the item price to your original payment method through PayPal, usually within 5–10 business days. Shipping charges are refunded only if the item is faulty or we sent the wrong item.
Can I exchange for a different size?
We do not offer direct exchanges. Return the item for a refund and place a new order for the size you want.
What if my item is faulty or wrong?
Contact us within 14 days of delivery with photos and we will arrange a replacement or refund.
Sizing and fit
How do I find my size?
Use our size guide, which lists waist and hip measurements in centimetres and inches with US, UK and EU size equivalents. If you are between sizes, choose the larger size for a less compressive fit.
What sizes do you carry?
Most styles come in S to XL. Some run from XS, and some go up to 2XL, 3XL or larger; every product page lists the exact sizes available.
Are the top and bottom of a set the same size?
Matching sets are usually sold in one size for both pieces. Check the product page for the pieces included.
How do men's styles fit?
Men's sizes are listed on each product page. Fitted styles sit close to the body; relaxed styles have more room.
Fabric and care
What fabrics do you use?
Most styles are nylon-spandex knits, followed by polyester-spandex; a few use cotton. The full fabric composition is listed on every product page.
Are the leggings see-through?
Coverage varies by style, fabric and colour, and lighter colours are naturally less opaque. Fabric composition is listed on every product page, so please check it before ordering.
How should I wash my activewear?
Follow the care label inside the garment. In general, wash cold, inside out, without fabric softener, and air dry. Our care guide has more detail.
Will the colour match the photos?
We aim to show colours accurately, but screens differ, so the colour you see may vary slightly from the garment.
Product details
What does seamless mean?
Seamless pieces are knitted in a tube on circular knitting machines, so they have very few seams. Cut & sew pieces are cut from fabric and stitched, which allows more shapes, pockets and colour blocking.
Do the tennis skirts have shorts underneath?
Most do; it is stated on each product page.
Do the sports bras have pads?
Many styles have removable pads; where this is stated in the product description you will see it there.
Are set pieces sold separately?
Sets are sold as a set. The product page lists exactly which pieces are included.
Still have a question? Our activewear guides cover fit, fabric and care in more depth.
Size guide · FAQ · Insights · Shipping · Returns · About OVI